Cancellations and returns
Handle a clean cancellation or a return with an associated credit note.
Not every order makes it to the end. OstraOS handles two distinct situations: a plain cancellation — when the order can still be stopped — and a post-delivery return or commercial gesture, which goes through a credit note.
Cancel before shipping
As long as the order has not been shipped, it can be cancelled. The reserved stock is automatically returned to your sellable inventory. No commercial trace remains — only a Cancelled status for internal traceability.
After delivery: go through a credit note
Once the order is delivered, plain cancellation is no longer possible — the goods are out. To handle a return, a damage, a cold-chain break or a commercial gesture, you issue a credit note tied to the linked invoice. The credit reduces the amount due based on the reason you record.
Good to know
An order whose invoice is already issued is locked. To amend, use a credit note: it is the clean accounting path, and it settles in a few clicks.