Group-level credit notes
Handle a commercial gesture at the chain level, not the single store.
Updated on May 7, 20261 min readavoirgroupe
When a customer belongs to a commercial group — say a retail chain — a commercial gesture negotiated at group level sometimes needs to benefit any store in the group. OstraOS handles this with group-level credit notes.
How it works
A credit note can be linked directly to a commercial group. It then becomes available to apply on any invoice from stores belonging to that group. You manage chain negotiations without having to manually split the credit between ten stores.
Use case
A national chain grants you a global credit for a quarterly service disruption. You record it once at group level, and it is consumed across upcoming invoices for the chain's stores.